Dear Broker - We are writing this letter in praise of one of your Associates, Tim Schaub of the Schaub Team in Sutton's Bay.  As a couple, our experience and opinion of Realtors over the years in not favorable.  This is despite having very close friends who are Realtors.  We met Tim this summer while we were looking for vacation/retirement property in the Suttons's Bay area, as we have for the past ten years.  Several years ago, we found a pretty desirable home in Sutton's Bay that was represented by another Realtor and we made an offer through her on the home.  But the deal quckly soured, primarily based on the personality of that Realtor.  I'm sure you can guess who we are talking about.  Over several days, Tim spent hours with us and was eager to deal with our schedule and needs.  We were immediatley impressed with his personality, humor, honesty and his ethis to never "bad mouth" a person or a piece of property.  Even though we did not find suitable property in Suttons Bay in the week we were there, we were excited to have met someone who would be trustful enough to represent us from 500 miles away, should the right deal come along.  During the following weekend, we traveled to Harbor Springs and found a condo on Crooked Lake that seemened right.  Upon our return to Cincinnati, we contacted Tim, who agreed to represent us.  Now this was no easy deal.  From the time we put in our first bid to the closing by mail over 45 days later, Tim was with us all the way.  Whether it was to try to solve problems caused by our mortgage broker in Cincinnati or to solve problems caused by inaccuracies on part of Graham Realty in Harbor Springs, Tim worked tirelessly at times well beondy "normal office hours".  He contacted us two to three times a day, seven days a week, to update us on status and to address our needs and concerns.  Finally, because the mistakes of others had caused us to lose two loans at significantly lower interest rates, Tim graciouly offered to pay points to ensure our happiness.  We were flabbergasted!  Never had we wxperienced the service from a Realtor, including our close friends, that Tim had provided.  Our daily conversations with him, made us feel as though he was a part of the family.  But I assure you that our family would not offer to pay points for us!  We cannot say enough good things about Tim, not only as a Realtor, but as a person.  We have even had "withdrawal symptoms," as we do miss talking to Tim each day, although we are sure that if we called him at any time, he would socialize with us and be the genuinely good guy that he really is.  he is certainly a great credit to your business and the Schaub Team.
- Kathy & Dick Gilgrist, Cleves, OH

Roger & Melanie - A personal, thorough, and professionally done job on our recent property transacation by both the agent, support people, and title companay.  A head above the competition!  P.S. We'll do business again in the future, will advise when.
- Gerald & Brenda Castino, Traverse City, MI

I just wanted to express our appreciation for your prefessionalism and involvement that helped us sell our gorgeous beachfront property in Suttons Bay in this unfavorable economic climate. It was not only an emotional sale for us, because the property had been in our family for so many years, it was tough to do it long distance.  You were understanding of those issues and were proactive in taking care of small details that would assure us that we had somebody there representing us fairly in the market.  After having listed the property with another broker who did not convey the same assurance, disagreeing with us on too many occasions about sales approach and not getting involved, we were comfortable with the Schaub Team strategy - always one member available to jump in and act on our behalf, as well as answer our many questions and liaise with the others for follow up.  There were many last-minute issues on this sale, and you found a way to pull it together within the buyer's shor timetable.  Thanks again --
- Susan Hendryx, New York, NY